"HSBC
Bank chose Swansea for the site of its third Customer
Service Centre because of the availability of convenient
office space and the quality of the local labour
force. We have not been disappointed in our choice
and, in fact, Swansea is now the most efficient
of our call centres and has one of the lowest staff
turnover rates".
Head
of Customer Telephone Services
HSBC Bank
Britain's
most cost effective location for call centres (Mitial
Research 1999)
A
skilled, flexible and productive workforce
Employees
who are adaptable to new technology and working practices
