The Welsh Contact Centre industry employs over 24,000 people at operations in 29 towns and cities across Wales and the industry has seen unprecedented growth in the last five years.
Keeping ahead of the competition – by concentrating on the key areas in which Wales has an advantage – is a main objective of Directors and Senior Management of Welsh contact centres.
In view of this, the new Welsh Contact Centre Forum Ltd – an organisation representing the interests of the 160+ employers that operate contact centres in Wales – is proud to be hosting
The Welsh Contact Centre Conference 2005, at Holland House Hotel, Cardiff on Thursday 3 November 2005 |
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Comprising a Directors’ Breakfast and Senior Management Conference, the event offers MDs, CEOs, and other senior and middle managers from the UK’s leading contact centres, a platform on which to:
• Debate pressing issues
• Develop and share best practice
• Encourage innovation and showcase new technologies.
The Winning Formula for...
– Improving the Bottom Line
– Improving Customer Experience
will showcase a variety of key speakers on topics such as:
• New technology case studies
• Market research
• Staffing (recruitment, retention,
• training, skills, etc).
• Strategic development
• Global Operation
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Plus advice and case studies from some of the UK’s most successful contact industry experts on how to be competitive in a changing market.
With a line up of dynamic speakers, this event offers the perfect opportunity to:
• Exchange ideas on best practice
• Network with colleagues
• Provide solutions to some of the more challenging questions faced by contact centres today.
The event will be supported by senior figures from the Welsh Assembly Government and Welsh Development Agency, and is sponsored by ntl. |
