Belinda joined CM Insight in 2003. In addition to her hands-on consultancy role, she leads the company’s programme for quality and specialises in research and analysis of key developments in the contact centre markets. Belinda has authored several white papers, including the UK Contact Centre Industry study for the DTI (offshore section) and several client-driven papers on contact centre industry issues and developments ranging from technology and contact legislation to offshore markets.
Belinda has a BA(Hons) in Econometrics and French from the University of Kent at Canterbury, and a License des Sciences Economiques from the University of Grenoble, France.
