Welcome to Contact Centre Conference & Exhibition

Dr TED JOHNS
Chairman, Institute of Customer Service

PAUL BARNES
Fluency

SIMON RUNCORNI
MD, SR Consult

BELINDA HADEN
Consultant and Knowledge Manager,
CM Insight

JUSTIN PETROVAY
Associate Partner,
Gallup

NEIL CHANDLER
Head of Sales, Operations and Change,
HBOS Personal Lending

RUFUS GRIG
MD, Callmedia

MIKE MINAHAN
Director of Customer Services,
Capita Business Services Ltd

y area of life.