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With over 20 highly successful years in the consulting business, Simon has been involved in a number of seminal projects, from the planning of First Direct, to the operational planning and start up of several of the direct writers of motor and household insurance.
The focus of his consulting assignments has always been the generation of return on investment by adding value and delivering through people.
He is a frequent speaker at conferences and contributor to international journals. He is a former member of the Standards Board for the Call Centre Association, a Fellow of the Institute of Direct Marketing, and in 1996 was the very first recipient of their Educator of the Year Award – recognising the time and effort that Simon invests in training and developing the managers of the future.
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