Dr TED JOHNS
Chairman, Institute of Customer Service
PAUL BARNES
Fluency
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SIMON RUNCORNI
MD, SR Consult
BELINDA HADEN
Consultant and Knowledge Manager,
CM Insight
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JUSTIN PETROVAY
Associate Partner,
Gallup
NEIL CHANDLER
Head of Sales, Operations and Change,
HBOS Personal Lending
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RUFUS GRIG
MD, Callmedia
MIKE MINAHAN
Director of Customer Services,
Capita Business Services Ltd
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